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You are here > Home : Corporate Information : FAQ |
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AM I THE SORT OF CUSTOMER THAT SHOULD CONSIDER PEPPER HOMELOANS? Yes. Pepper has a great range of home loans offering competitive interest rates, flexible product features and great customer service. As a specialty lender, Pepper Homeloans caters for a range of borrowers from prime to credit impaired and in most cases will have a product to suit your needs. Top DOES PEPPER HAVE BRANCHES? No. Pepper operates exclusively through a team of accredited mortgage brokers. Once a loan is settled automatic repayments are transferred from your bank account and a dedicated customer service team is available by phone on 1800 737 737 to assist with any additional needs. Top WHERE DO YOU GET A PEPPER MORTGAGE? Pepper Homeloans has a national network of mortgage brokers. Before being accredited, the credentials of these mortgage brokers are thoroughly checked to ensure their integrity and ability to meet Pepper’s high standards for customer service. As a result, Pepper Homeloans’ mortgages can be done quickly and with a minimum of fuss. You can relax in the knowledge that we are committed to providing the best service possible. You can find a mortgage broker to help you with your home loan by looking in your local Yellow Pages or by asking local people in the home loan industry such as accountants, lawyers, financial planners and solicitors. If you encounter difficulties, you can contact Pepper’s Sales Centre on 1800 737 737. They’ll be able to point you in the right direction. Top WHAT TYPES OF LOANS DOES PEPPER OFFER? Click Here for an overview of our loans. Top HOW CAN I LOCATE A MORTGAGE BROKER IN MY LOCAL AREA? Most mortgage brokers list their contact details in your local Yellow Pages directory. If you encounter difficulties in locating a mortgage broker, you can phone Pepper’s Customer Service Team on 1800 737 737 or email sales@pepperhomeloans.com.au. Top WHAT INTEREST RATES ARE OFFERED? Pepper has a range of competitive interest rates across the entire product range. Interest rates are based on the type of loan required from the borrower. A specific interest rate quote is given with all conditional loan approvals. Top WHAT FEES AND CHARGES APPLY? For a complete break down of the fees and charges that apply specific to Pepper Homeloans mortgages, please seek advice from your mortgage broker or contact Pepper’s Customer Service Team on 1800 737 737. Normal government fees and charges also apply to all Pepper Homeloans mortgages. Top HOW QUICKLY CAN APPLICANTS RECEIVE A HOME LOAN? Mortgage Brokers can get preliminary and conditional approvals at a pace other lenders aspire to. Top DOES PEPPER REQUIRE A VALUER’S REPORT BEFORE APPROVING A MORTGAGE? Pepper requires a valuation to be completed before approving a mortgage. This has to be completed by one of its accredited panel valuers. The amount of the loan will be calculated at the lesser of the purchase price, or the valuation. A valuation fee applies for each security being valued. Top CAN I GET A HOME LOAN EVEN IF I HAVE BEEN DECLINED BY A BANK? Pepper’s flexible product range caters for borrowers with a range of situations. Each application is assessed on its merits before being approved or declined. Many of Pepper’s borrowers have been able to access mortgages suited to their needs despite being declined by traditional lenders. Top WILL PEPPER LOOK AT MY CREDIT HISTORY FILE? Yes. Pepper’s specially trained credit assessors, operating under strict legal requirements of the current Privacy Act will have access to your credit files. When you complete a Pepper Homeloans application form you will sign a Privacy Declaration giving us permission to access your files. All information access under this agreement is solely based on the details of your loan application. Top IF I’VE HAD CREDIT PROBLEMS, IS THERE A LIMIT TO HOW MANY DEFAULTS AND JUDGEMENTS PEPPER ALLOWS? Pepper applicants can have unlimited defaults and judgements. Pepper is more concerned with why the defaults and judgements occurred, what your current means of income is, your ongoing ability to repay the loan, where the property is located and the size of your deposit. Top WHAT ARE THE LENDING CRITERIA THAT PEPPER USES THAT ARE DIFFERENT FROM THE BANKS? Like all home loan lenders, Pepper is obliged to work within the prescribed conformities of the Uniform Consumer Credit Code used by all lending institutions. The difference is that Pepper Homeloans will accept those applicants that do not fit traditional lenders credit acceptance policies. Pepper charges a higher interest rate to borrowers to carry the risk. Top CAN I GET A LOAN WITH PEPPER IF I HAVE BEEN DISCHARGED FROM BANKRUPTCY? Yes. As long as you are discharged you can be considered. Top |
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